TapSOS isn’t currently supported on Blackberry and Windows Phones and we’ve no current plans to release these versions of the app.

Please check with your mobile provider – normally texts to 999 are free

Once you have downloaded the app, TapSOS will ask you to “Sign Up”. You will need to create a username and password that you will use later in the app to access your personal information. 

During Sign Up, you will also need to give your name, email address and the phone number of the smartphone you are using. 

You will then be instructed to register with the BT eSMS text service from within the app.

Upon completion of these stages you will be ready to use TapSOS.

Please email us at support@tapsos.com for more assistance. 

You can change or update your personal details at any time by logging into your profile section and making adjustments. 

You can report your phone stolen to us by contacting support@tapsos.com and we can temporarily suspend your account. Your personal information, however, even without suspending the account will be secure and at little risk as this is all stored within your profile which is username/ email and password protected. 

Misuse of the app, or repeated hoax alerts will be monitored by 999, and could result in prosecution. You may also be banned or blocked from using TapSOS. 

When you activate an alert from TapSOS you select which service you feel you need. Emergency Call handlers will then make the decision on your behalf if they feel assistance from another services may be better suited, or in addition to the service selected. 

Your location is used to identify your whereabouts during an Emergency situation to inform Emergency Response teams. 

If at anytime you forget your password you can email us at support@tapsos.com and we will email you instructions how to reset/create a new password.

Please double check you are entering your password correctly, and if you have forgotten your password you can reset by selecting “Forgotten your password?” for further assistance please email support@tapsos.com.

You can reset by selecting “Forgotten your password?” for further assistance please email support@tapsos.com.

Medical treatment during an Emergency response may vary depending on your birth gender i.e medication dosages. There is the option “prefer not to say,” however it is in your best interest we ask this question and indicating if you are male or female will assist in giving you the best care and response. 

Using icons TapSOS allows you to communicate: 

1. The service you require 

2. The nature of your emergency is 

3. Share your location 

4. Help the Emergency Services by responding to a few 999 standard protocol questions. 

Depending on your selection of icons and responses to questions, TapSOS creates an SMS on your behalf to forward to the Emergency Services. This will then be handled by a 999 call handler and the appropriate response will be given, based on  their decision. The Emergency Services may want to follow up with you, or ask additional questions – these will be made through SMS and be sent to your device. 

TapSOS is a non– verbal method of contacting Emergency Services, without speech. 

TapSOS should only be used in an Emergency, to request an Emergency response. If you do not need an Ambulance, Police assistance, Fire & Rescue or Coastguard you should not make an Emergency Alert. 

Your data is handled and stored in a manner fully compliant with the 2018 GDPR guidelines as monitored by the ICO under the relevant Data Protection Laws. For information on your profile data please view “Why do I need a profile.” 

We do not sell your data to 3rd parties. 

If you have any further queries please email mydata@tapsos.com.

If you change your phone, you can download the app on the new device and sign in/ log in to your already registered account – but please update the mobile number, if this has changed, within your profile. 

This will connect you to a BT 999 call handler via the standard 999 voice call route. It will no longer be connnected to the TapSOS app.  

NOTE: It is an offence to make false or bogus calls to 999 and you may be prosecuted by the relevant authorities.

Firstly, check your wifi / 4G Data connection as this may affect the speed of loading a profile. If problems persist or further arise, please contact support@tapsos.com and we will assist. 

Once you make an alert an SMS will be created and sent. If you are an Android user, this is sent automatically. If you are an apple iPhone user, you will see this SMS and be required to select send within the SMS in the normal way. 

Successful sent message(s) will also be in your phones SMS folder with the receiving number “999

Service depends on your mobile Operator Network. TapSOS will only work when signal is available.

No – minimum requirement is 2G

If your location looks incorrect, you can manually add your location by selecting “Change” within the location screen. 

TapSOS was developed after observing the need for better access to Emergency Services for those unable to vocally call 999. TapSOS has been developed to make use of digital technology, to enhance a users experience when making an alert. We want to provide a more inclusive and accessible method for contacting Emergency Services during stressful situations, for all.

Becca Hume is the TapSOS founder. Becca identified the need for better access to Emergency Services through her friendships within the Deaf community. This sparked the realisation that a better method must be available for anyone who finds themselves in a situation where they are unable to verbally communicate and ask for help and the most important and critical times of their lives. 

If you would like to contact us about investing in TapSOS please email info@tapsos.com 

You can telephone us on 0800 999 1121

You can email us at comms@tapsos.com.