Accessibility statement
TapSOS was created so that people who cannot speak can still get help. We want this website to be just as usable. You should be able to:
- zoom in up to 400% without the text spilling off the screen
- use the whole site with a keyboard alone
- use the site with a screen reader or voice control
- change colours, contrast and fonts in your browser or device settings
- use the site with animation turned off
We use plain language, and all video links lead to YouTube, where captions can be turned on.
How accessible this website is
This website aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. WCAG 2.2 is also published as the international standard ISO/IEC 40500:2025. It was tested with automated checks, keyboard-only use and a screen reader when it was rebuilt in 2026.
Feedback and alternative formats
If you need information on this website in a different format, or you find a problem, email support@tapsos.com or phone 0800 999 1121 (Relay UK: 18001 0800 999 1121). We will reply within 5 working days.
The TapSOS app
This statement covers the tapsos.com website. If you have difficulty using the app, please tell us at support@tapsos.com so we can improve it.
Enforcement
If you are not happy with how we respond, you can contact the Equality Commission for Northern Ireland, or the Equality Advisory and Support Service if you live in England, Scotland or Wales.