Delete your TapSOS account
How to ask Inclutech Limited, the company that makes the TapSOS app, to delete your account and the data linked to it. You do not need to have the app installed.
Request deletion
- Email mydata@tapsos.com from the email address you used to sign up for TapSOS.
- Use the subject “Request account deletion”.
- We will reply to confirm we have your request. We may ask you to confirm that the account is yours.
- We will delete your account and email you to confirm it is done, within one month.
If you still have the app, you can also open Account and choose Request Account Deletion. If you cannot use email, phone 0800 999 1121 (Relay UK: 18001 0800 999 1121).
What we delete
- Your account: your email address and password
- Your profile: your full name, date of birth, sex, mobile number and home address
- Your MyJourney friends, journeys and last known location
- Any reports, photos or recordings you have sent us through the app
Your medical information is held on your phone only. We do not store it, so there is nothing for us to delete. It is removed from your phone when you delete the app.
What we keep, and for how long
- Alert history. A record that an alert was sent and the mobile number it was sent from. We keep this for 7 years from the date of the alert, for record-keeping and audit.
- Emails and letters. We keep records of any contact you have had with us, including your deletion request, for 7 years.
- Complaints and claims. If you have made a complaint or claim, we keep the data we need to respond to it, only for as long as we need it.
- Backups. Deleted data can remain in our secure backups for up to 35 days before it is overwritten.
The content of an alert goes to BT and the emergency services, not to us. They hold it under their own policies.
Closing your account does not take you off our mailing list. To stop those emails, use the unsubscribe link in any of them, or ask us when you request deletion.
Delete some data without closing your account
You can change your profile in the app at any time. To have something else removed, email mydata@tapsos.com and tell us what it is.
More information
Our privacy policy explains your rights in full, including your right to have your data erased.